Innotec Building Systems Pty Ltd (ACN 155 070 018) trading as Storco Storage Systems (referred to in this policy as Storco, we or us) is committed to managing personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (Privacy Act) and in accordance with other applicable privacy laws.
This document sets out how we manage your personal information and is referred to as our
Privacy Policy. In this Privacy Policy, "you" refers to any individual about whom we collect personal information.
About Storco.
Storco is an Australian-owned storage solutions provider, specialising in the design, production, and installation of high quality self storage, commercial storage and fencing systems. We offer a complete range of associated services, including self storage fit outs, basement storage solutions, commercial fencing systems, maintenance and expert design consultation to support storage facility development. We also own and operate the website storco.com.au (our website). This Privacy Policy also applies to your use of our website.
What information does Storco collect about you?
The type of personal information that we collect will vary depending on the circumstances of collection and the nature of your dealing with us, but will typically include the types listed below.
You can always decline to give Storco any personal information we request, but that may mean we cannot provide you with some or all of the services you have requested.
Customers and prospective customers
When you enquire about our services or when you become a customer of Storco, we will collect some personal information such as:
- Name
- Contact information (e.g. email address, phone number)
- Your professional details (e.g. the organisation you represent or your role in that organisation)
- Postal address
- Payment information if required for a transaction between us and you
- Other information you provide to us or authorise us to collect as part of your interaction with us.
Prospective employees
We collect personal information when recruiting personnel, such as
- Name
- Contact details
- Qualifications
- Work history
Generally, we will collect this information directly from you. However, we may also collect personal information from third parties in ways which you would expect (for example, from recruitment agencies or referees you have nominated). After offering you a position, we may also collect additional details such as your tax file number and superannuation information and other information necessary to conduct background checks to determine your suitability for certain positions.
In limited circumstances, Storco may need to collect information which is considered sensitive information. For example, if you are injured at work we may need to collect or disclose health information about you in an emergency or otherwise with your consent.
Other individuals
We may collect personal information about other individuals who are not customers of Storco. This includes people associated with industry bodies who we are involved with, individual service providers and contractors to Storco and individuals who interact with Storco on a commercial basis. The kinds of personal information we collect will depend on the capacity in which you are dealing with us but would generally include the same types of information we collect from Customers and prospective customers as listed under that heading above.
Visitors to our website
When you visit our website or social media pages, if you identify yourself (for example, by providing your contact details in an enquiry), any personal information you provide to Storco will be managed in accordance with this Privacy Policy.
We may collect information about you prior to you submitting a direct enquiry through cookies and similar technologies. Cookies are small text files that are stored on your device when you visit our website used to enhance the browsing experience. They capture information such as:
- Your device IP address
- Your device and browser type
- Which website pages you visit and how long you spend on them
- Your preferences when using our website, such as use of dark mode or accessibility features
You are not identifiable from such information until you submit an enquiry through our website.
You can control the use of cookies through your browser settings. However, in doing so, you may be unable to access certain pages or content on our website.
Third party website links
Our website may contain links to third-party websites. Storco is not responsible for the content or privacy practices of websites that are linked to our website.
Social media services
We use social media services such as LinkedIn, Instagram, and Facebook to communicate with the public about our services. We may link your communication with us on these services with your customer profile for the purposes of improving our communications with you.
Social media service providers will also handle your personal information according to their own privacy policies. Storco is not responsible for how your personal data is handled by these providers.
Why does Storco collect and use your personal information?
Storco collects personal information reasonably necessary to carry out our business, to assess and manage our customers' needs, and provide our services.
This information may be tied directly to you or may be pseudonymised for the purposes of analysis. We use your information to:
- Verify your identity
- Fulfil administrative functions, such as billing, entering into contracts with you and/or third parties
- Communicate with you about your projects
- Conduct marketing activities, such as sharing new services and business opportunities
- Develop, operate, and improve our services and operational processes
How does Storco collect your personal information?
We typically collect personal information directly from you:
- When you make an enquiry
- When you place an order or make a purchase
- When you contact our customer support
- When you interact with us via our website, chatbot, or via social media
- When you initiate or receive a phone or video conference call from our team
We may collect and update your personal information over the phone, by email, over the internet or in person. We may also receive personal information from Self Storage Association of Australasia (SSAA) who provides us with a list of its members from time to time, with those members’ consent.
We do not generally collect sensitive information, and we will only collect sensitive information about you with your consent (unless we are otherwise required or authorised by or under law to do so).
Call recording
We may record inbound and outbound communications made with customers, prospects, and service providers. These communications include calls made via our landline, via employee mobile devices, and video conferencing software. Recordings are made to improve the quality of our services,
The use of recording software is disclosed by our team prior to the call commencing, such as through consent acceptance prior to joining a video conference. We use artificial intelligence software to help process recordings and make meeting notes (see below).
Use of artificial intelligence
We use artificial intelligence (AI) tools to assist in providing our products and services and to improve our business operations. use This includes AI-powered using support chatbots, customer relationship management tools, and other productivity, automation and business support tools across our business.
Artificial intelligence for data processing
In general, the use of AI for processing your data is no more visible to you than the use of a spreadsheet. You may request a copy of your data or a correction if you feel it is incorrect (see below).
We use AI to help process data for a variety of purposes, such as:
- Forecasting material requirements
- Identifying and analysing project development trends
- Drafting personalised communications
- Creating meeting notes from call recordings
- Conducting sentiment analysis of client communications to identify opportunities for improvement, potential external blocks, and improve how we deliver our services.
Artificial intelligence for direct communications
We use AI tools, such as chatbots, to provide support for customers. You can interact with these tools pseudonymously, in which case the content of your conversation may be recorded but is not linked to your customer profile. We use this information to improve the quality of our services, such as identifying commonly-asked questions.
If you already have a customer profile with us, then your conversation with our support chatbot may be recorded against your profile. This is to assist us with providing you with the products or services you have enquired about and ultimately to provide you with a better customer service experience.
In either case, these tools will collect the personal information you volunteer as part of these conversation and will be handled as per the terms of this Privacy Policy.
Can you deal with Storco anonymously?
Generally, it is not practicable for Storco to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you, we may not be able to provide you with our products and services.
How does Storco hold information?
We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure. Storco stores information in paper-based files or other electronic record keeping methods in secure databases (including trusted third-party storage providers based in Australia and overseas). Personal information will either be archived, de-identified or securely destroyed once we no longer require it.
Interaction with AI-powered tools (including by email or chatbot) may be automatically recorded and saved on our system for existing customers and for other users temporarily for the purposes outlined above. An email copy of transcript can be provided to you at the end of the interaction. If you do not wish your conversation (including any personal information you provide) to be collected or processed, please do not use the chatbot.
Storco maintains physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security, for example, we use firewalls and other security systems such as user identifiers and passwords to control access to our computer systems.
Our websites do not necessarily use encryption or other technologies to ensure the secure transmission of information via the internet. Users of our websites are encouraged to exercise care in sending personal information via the internet.
How does Storco use and disclose personal information?
The ways we use and disclose your personal information will depend on our relationship with you.
Customers
The purposes for which we may use and disclose your personal information will depend on the services we are providing you. For example, if you have engaged us to deliver a service, we may disclose information about you to service providers where they are assisting us with the services we are providing to you.
Marketing activity
Storco may use or disclose your personal information for the purpose of informing you about our services, upcoming promotions, or other opportunities that may interest you. If you do not want to receive direct marketing communications, you can opt out at any time by contacting us using the contact details below or the ‘unsubscribe’ facility in any email from us.
If you opt out of receiving marketing from us, Storco may still contact you in relation to its ongoing relationship with you for example about products or services you have requested from us.Please note that if you choose to opt out of marketing communications, you will still receive communications from us necessary to deliver our products and services to you.
Disclosure to contractors and other service providers
Storco may disclose information to third parties we engage in order to provide our services, including contractors and service providers used for deliveries, billing, communication, customer relationship management, order tracking, customer satisfaction surveys, IT services and support, website maintenance/development, printing, archiving, mail-outs, and market research.
Personal information may also be shared between related companies of Storco.
Third parties to whom we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.
Use and disclosure for administration and management
Storco will also use and disclose personal information for a range of administrative, management and operational purposes. This includes:
- administering billing and payments and debt recovery;
- quality improvement activities;
- training staff, contractors and other workers;
- management of legal liabilities and claims (for example, liaising with insurers and legal representatives) and to defend our legal interests;
- responding to enquiries and complaints regarding our services; and
- obtaining advice from consultants and other professional advisers.
Other uses and disclosures
We may use and disclose your personal information for other purposes explained at the time of collection or otherwise as set out in this Privacy Policy, or as otherwise permitted or required by law or with your consent.
Does Storco disclose your personal information overseas?
We may work with customers, service providers, and commercial interests in other countries. Unless we have your consent, or an exception under the APPs applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to your personal information.
Access or correction of your personal information
You are entitled to access your personal information held by Storco on request. To request access to your personal information please contact our Privacy Officer using the contact details set out below.
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change.
You may also contact us to request your information be removed from our databases. We will do our best to comply with these requests within the limitations of the Australian government’s legal requirements for data retention.
Contacting us
You may contact Storco at any time if you have any questions or concerns or a complaint about this Privacy Policy or about the way in which your personal information has been handled, using the contact details set out below.
Storco Privacy Officer
Address: 298A Clergate Road Orange NSW 2800 Australia
Email address: privacy@storco.com.au
Telephone number: +61 2 6391 2800
You may also contact the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by telephone on 1300 363 992 or by using the contact details on the OAIC website.
How are changes made to this privacy policy
Storco may amend this Privacy Policy from time to time. We recommend that you visit our website regularly to keep up to date with any changes.
This Privacy Policy was last updated in October 2026